Support Desk

Support Desk Staff are available three days a week for providing general information and consultations on various problems of daily life.

Office Hours:   Monday, Wednesday & Friday  9:30-17:30 (lunch break 12:00-13:00)


Monday, Wednesday & Friday 9:30-17:30 (lunch break 12:00-13:00)

These time slots are offered on a first-come, first served basis for IPMUers and their dependent family members at the JISTEC support desk located on the 2nd floor of the IPMU building.  Please note the support staff might be away from the desk for emergency response or other appointments.

Anna Hamakoji and Keiko Nishikawa will be attending on a rotation schedule.  Please check the calendar to confirm who is attending and is available. Also please notice that the attending person or/and schedule may change at short notice.

E-mail  (not applicable for emergency or urgent matters)   

If you prefer to have written advices, the JISTEC support desk can be your advising resource via email at

JISTEC provides information, referral and supports on various daily life issues: from concerns or questions including those about hospitals/clinics which provides medical treatment in English, to opening hours, language availability, departments, medicines available, and contact information.


Regular hours: JISTEC

Call 080-3738-1470

If you face communication challenges, need to have an interpreter or someone to discuss issues directly in Japanese, or have a quick question over the phone, you can contact JISTEC by calling the hotline on 080-3738-1470.

Out of office hours: AXA

Call 03-6744-3330

AXA provides information about hospitals and clinics that provide medical treatment in English.  Information includes such as opening hours, language availability, departments or medicines available, and contact information.

AXA also notifies related parties when you are involved in accidents and maintain communication with the police, fire departments, and ambulance service.

On-Site Support                                                   

EMERGENCY Onsite Support

Call 080-3738-1470

When telephone support cannot solve an immediate problem, emergency on-site assistance is available in the (*) regionally limited area.

(*) Regionally limited area: A destination within a 1-hour round-trip of Kashiwa campus or Tsukuba TX station.

Accompaniment to Hospital (Only during the Regular Hours)

If you have to go to a hospital/clinic that has no English speaking doctors, JISTEC support staff might be available to accompany you within the regionally limited area.  Also, in case the doctor asks you to return with a translator and you can make a reservation within the standard hours/days, JISTEC staff might be able to come to the hospital/clinic to support you.

Initial Support for Getting Settled New Life in Japan

  • Applications to the local municipal office
  • Open a bank account in Kashiwa
  • Purchasing or renting mobile phones
  • Purchasing a commuter pass

Children’s School Life Support (including Pre-school and Kindergarten)

*Only schools around Kashiwa Campus

  • Health Examination for Children of Starting School Age
  • Orientation for Pre-1st Graders
  • Home Visits by Teachers
  • Parents & Teachers’ Conference

Obtaining a driving license

Only if the driving license center requires to come with translator

Buying an automobile

The destination has to be within a 1-hour round-trip of Kashiwa campus.